NEW WEBSITE LAUNCH - Discover QRX’s New Online Presence – Your Gateway to Innovative Solutions
Case
Study
First National’s Bold Move to Empower a Distributed Workforce with Managed PC Services
As one of Canada’s top mortgage lenders, First National Financial operates in a fast-paced, compliance-heavy environment where productivity and security are non-negotiable. With a growing team across multiple locations, the need for a scalable, secure, and future-ready PC infrastructure became mission-critical.
To stay ahead of the curve, First National launched a large-scale Managed PC Services rollout, modernizing its IT environment, minimizing downtime, and giving employees the tools they need to work efficiently—anywhere, anytime.
objectives
First National sought to modernize its IT infrastructure by deploying over 1,000 new laptops to its employees nationwide. The objective is to ensure a smooth, efficient rollout that includes receiving bulk shipments, asset tagging, quality testing, and end-of-life device off-boarding. The project aims to improve device lifecycle management, enhance operational efficiency, and reduce downtime, all while maintaining a high level of service continuity across all offices.
Challenges & Solutions
Managing a large deployment of over 1,000 new laptops requires seamless logistics, quality control, and efficient asset management. The client needs a reliable partner to handle device reception, individual re-boxing, asset tagging, testing, and secure off-boarding with recycling.
We provided an end-to-end Managed PC Services solution, including thorough device inspection, streamlined logistics, dedicated project management, and responsible device recovery. This ensures a smooth rollout with minimal downtime and maximum operational efficiency.
Key Benefits
-
Scalable Managed PC Services that adapt to First National’s evolving business needs.
-
Improved asset management and tracking through meticulous tagging and reporting.
-
Reduced IT downtime thanks to thorough pre-deployment testing and quality assurance.
-
Streamlined device lifecycle management with secure off-boarding and responsible recycling.
-
End-to-end support providing operational efficiency and peace of mind.
Client Testimonial
"QRX’s expertise and proactive approach made this massive rollout seamless. Their end-to-end management—from receiving bulk devices to asset tagging and testing—allowed us to focus on business without IT disruptions. Their commitment to quality and efficiency reflects a trusted partnership that goes beyond traditional print services."
— , IT Services Lead, First National Financial